Admin Assistant with Customer Service

Job Description Summary

The Administration Assistant will play a crucial role in supporting the daily operations of our office. This position requires a detail-oriented individual with excellent customer service skills to handle administrative tasks and ensure smooth communication with clients.

Responsibilities

• Customer Service: Handle customer enquiries via phone, email, and in-person, providing timely and accurate information about our services.
• Administrative Support: Assist with scheduling appointments, managing calendars, and coordinating meetings.
• Documentation: Maintain and organise company records, including client files, invoices, and contracts.
• Communication: Liaise with clients, suppliers, and team members to ensure efficient workflow and resolve any issues promptly.
• Data Entry: Input and update data in our CRM system, ensuring accuracy and confidentiality.
• Office Management: Order office supplies, manage inventory, and ensure the office environment is well-maintained.
• Accounts Support: Credit control, Purchase ledger and suppliers statement reconciliation.
• Support Team: Assist other team members with various tasks as needed to ensure the smooth operation of the office.

The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate.

The Individual

Capability, Knowledge and Experience:

• High school diploma or equivalent; additional qualifications in office administration are a plus.
• Proven experience in an administrative role, preferably in a customer service environment.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise tasks effectively.
• Positive attitude and a willingness to learn.
• Excellent phone manner.

Education and Qualifications:

• A standard level of education, or the equivalent professional experience at the level of the role.
• Additional qualifications in office administration are a plus.

Personal Characteristics:

• Emotional intelligence and ability to manage and resolve contentious individual or change issues.
• A pro-active self-starter who understands the needs of the role and business.
• Driven to understand the business, its future direction, and the needs of our customers.
• A clear and influential communicator with excellent communication skills, both written and verbal.
• Excellent organisational skills, with the ability to prioritise and resolve a high volume of complex issues successfully.
• Demonstrates passion and professionalism, approaching tasks enthusiastically.

MAC Core Values